Queues to QR codes: India’s daily commute is becoming a digital experience

Smartphones are no longer just changing how Indians shop or pay-they are changing how the people move. From buses and metros to railways and airports, transport is increasingly becoming part of everyday digital life, write Ms Shreya Gupta, Research Associate and Ms Shubhangi Gupta, Consultant, Transport & Urban Governance Division, The Energy and Resources Institute (TERI).